Payment Policy

(Last updated: 25/09/2025)

At MrHarlow, we want to make your shopping experience safe, transparent, and convenient. Please read our payment policy carefully to understand the options available when purchasing through our website www.mrharlow.com

1. Accepted Payment Methods

We accept the following secure payment methods:

• Credit & Debit Cards: Visa, Mastercard, American Express (AMEX) and Maestro.

• Digital Wallets: Apple Pay, Google Pay and Shop Pay.

2. Currency

• All transactions are processed in GBP (£) by default, unless explicitly stated otherwise.
• If you are shopping from another country, your bank or payment provider may apply additional currency conversion fees.

3. Payment Security

• All payments are processed through secure and encrypted gateways (SSL encryption) to protect your financial details.
• We never store your complete credit or debit card information on our servers.
• Fraud and verification checks may be carried out before an order is confirmed to ensure the safety of both our customers and our business.

4. Order Confirmation

• Once your payment has been successfully processed, you will receive an order confirmation email containing your order number, purchased items, billing details, and delivery information.
• If payment cannot be processed, the order will not be confirmed until a valid payment is completed.

5. Payment Timing

• Your chosen payment method will be charged immediately at checkout.
  

6. Refunds & Cancellations

• Refunds are always returned to the original payment method used during checkout.
• Processing time for refunds varies depending on your bank or payment provider (typically 3–10 business days).
• Please refer to our Returns & Refund Policy for full details.
• Cancellations can only be made before the order is dispatched, This does not affect your statutory right to cancel within 14 days under UK consumer law

7. In Case of Payment Issues

• If you experience problems with your payment, please contact us immediately at contact@mrharlow.com or call +32 494 46 68 35 during customer service hours.
• We will never ask for sensitive payment details (such as your full card number or PIN) by email, SMS, or phone. Always ensure you are on our official website before entering payment information.

8. Company Information

• Company name: PVL Media
• Company registration number: 1011857676
• VAT number: BE1011857676
• Address: Pastorijweg 10, 8560 Wevelgem, Belgium
  

Contact details:

• Email: contact@mrharlow.com
• Phone: +32 494 46 68 35

Customer Service Opening Hours (UK time):

• Monday to Friday: 8:00 AM – 4:00 PM
• Saturday & Sunday: 9:00 AM – 3:00 PM